Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form. If you request emergency water extraction, we may also ask for details about your property and the water damage.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time you spend on the site. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your requests, schedule service, and provide emergency water extraction. For example, we use your phone number to call you back and your address to send our team to the right location.
We also use information to improve our website and services, send you updates about your service, and comply with legal requirements. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you use the site. Cookies are small files stored on your device. They help us make the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect information such as your IP address, browser type, and pages visited. They help us understand what content is useful and how to improve our site.
These third-party tools have their own privacy policies. We encourage you to review them. We do not control how they handle your data.
Data Sharing and Disclosure
We share your information only when needed to provide our services. For example, we may share your address with our technicians to reach your property. We may also share information with service providers who help us run our business, like scheduling software or payment processors.
We may disclose your information if required by law, such as in response to a court order or to protect our rights or the safety of others. We do not sell or rent your personal information.
Data Retention
We keep your information for as long as needed to provide services and meet legal obligations. For example, we keep service records for a reasonable period to handle any follow-up questions or warranty claims.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use physical, electronic, and procedural safeguards. For example, we limit access to your data to employees who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also ask us to stop using your information for certain purposes. To make a request, contact us using the details below.
We will respond to your request within a reasonable time. We may need to verify your identity before we can fulfill your request.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date. We encourage you to review this policy periodically.
Your continued use of our website or services after changes means you accept the updated policy.